- 1. What is a WTBC eOffice?
- 2. Who should use eOffice?
- 3. Why WT Solution is the best for Small and Medium Sized Enterprise?
- 4. Why you should consider setting up a real office in Hong Kong?
- 5. How do I order?
- 6. How long will it take to establish the service?
- 7. How do I manage my eOffice account?
- 8. How does call forwarding work?
- 9. How are the eOffice phone messages handled?
- 10. Examples of our pre-recorded voice mail.
- 11. What happens if I want to terminate the subscription in advance?
1. What is a WTBC eOffice?
WTBC eOffice enables you to own overseas business phone number in 50 major countries. With a valid business phone number, you can operate your business in any part of the world and enjoy the following benefits:
A. Have a recognized registered overseas business phone number on your name card, letterhead, rubber stamps, mailings, etc.
B. Instruct your eSecretary to re-route the incoming calls to wherever it is most convenient for you, so you'll never miss a call. Even if your company expands or relocates, you'll never have to change your contact phone number.
C. Instruct your eSecretary to trigger calls to your overseas customer and you when making outgoing calls.
D. You may also host teleconferencing with up to 8 parties at any time.
2. Who should use eOffice?
- New businesses requiring their first office.
- An existing business that needs to cope with temporary expansion.
- Companies who need to get closer to their customers.
- Companies wishing to enter a new market.
- Companies setting up regional or branch offices.
- Companies requiring temporary offices when relocating to a new office.
3. Why WT Solution is the best for Small and Medium Sized Enterprise?
Let us walk through the pros and cons of having an overseas office first.
The Pros
- Greatly enhances your company image and enables you to stand out among your many other competitors.
- Shows your commitment to that particular market thereby boosts the confidence of your customers.
- Efficient local communication not only helps you to foster a close relationship with the customers but also allows you to have a timely grasp of the local market trends.
- You only need to employ a couple more salespersons and make use of the time zone difference to implement a 24 hours (around the clock) marketing strategy.
- Under certain circumstances, you can take advantage of the infrastructure, tax, financial advantages etc of other countries like Hong Kong for one.
The Cons
- High operating cost: only multi-national companies can afford it.
- Have to tackle with the local tax, labour and any other legal issues.
- Difficulties in managing the foreign employees at a distance.
- When the overseas ventures turn out to be uneconomical, shutting it down would mean loss of face and confidence among your customers.
Targeting the above Pros & Cons, we offer you a solution to allow you to take full advantage but limit your downside risks to US$100.00 per month.
(1)Your monthly cost is limited to US$100.00.
(2)You will not be involved in dealing with foreign law.
(3)Substantial savings on the communication cost for yourself and your customers.
(4)You could be in complete control of all of your overseas operations right under your nose.
4. Why you should consider setting up a real office in Hong Kong ?
- It has been voted the freest economy in the world since 1999. Foreigners and locals are treated equally and you don't have to be a local resident to own a business or hold executive or non-executive positions in a business entity.
- Efficient and transparent banking, financial and legal system. Its financial market structure is a conduit/platform for initial public offerings for local and mainland China firms.
- World class infrastructures. Hong Kong is both a telecommunication hub and a logistic hub with world class airport and seaport.
- Hong Kong is considered a tax haven as it has a single and simple tax system - no capital, dividend or value-added tax; only profits derived in Hong Kong are taxable. The corporate tax rate is at a very competitive rate of 16.5% and personal tax rate is 15% (for fiscal 2008/2009).
- Laissez-faire government with minimal bureaucratic interference. On the other hand, support from the quasi-government subsidized Trade Development Council (TDC) to the small and medium enterprises (SME) have gone on to show that why Hong Kong exporters are so successful.
- The cost of establishing a full branch office, with (very low business activities) is approximately US$2,000 per annum, or less than US$200 per month.
When the time comes for your company to establish a full branch office in Hong Kong, WT Solution can help as we are based in Hong Kong .
5. How do I order?
After registration, login with your user ID and password.
To purchase an eOffice for the first time, click on the top icon indicating "Purchase"
At US$100.00/month, we will set up one Hong Kong and one overseas office (at your choice from our list) for you.
*Any additional office will cost you US$50.00/month. You will have a Hong Kong mailing address with mail forwarding feature * available at a reasonable price.
For your monthly subscription, you are provided with 1000 calling units which are for the following services: 1. Re-routing outside of Hong Kong 2. Outgoing call by eSecretary 3. e-Roaming through our eSecretary 4. Teleconferencing
If you are running low on units, click on the top icon indicating "Recharge" to purchase additional units.
If your account will be expired soon, click on "Recharge" to pay for the next six months’ fee. The expiry date will be extended for six months from the date of recharge.
6. How long will it take to establish the service?
Generally within 24 hours. We can provide you with your dedicated phone number as soon as the contract is signed and deposits are paid.
7. How do I manage my eOffice account?
Use your WTBC username and password to login to our WTBC account management system. Through our management system, you can modify your eOffice preferences and set up your eOffice account instructions as well as viewing your bills. Billing is simple with eOffice. You will receive one monthly bill with no hidden costs.
8. How does call forwarding work?
Based on your instructions, your eSecretary will seamlessly forward your calls to the specified number (a cell phone for when you're on the road, a central office phone or your home phone) anywhere in the world.
9. How are the eOffice phone messages handled?
If you are not able to attend the calls, your e-Secretary will direct these calls to your voicemail. You can also have these messages e-mail directly to you! You'll never miss a message using our eOffice service.
10. Examples of our pre-recorded voice mail.
1. "Thank you for calling World Trade Business Center. Currently, we only have representatives who speak Chinese to attend your call. If you do not speak Chinese, please leave a message in our voicemail and our English speaking representatives will return your call shortly."
2. "Thank you for calling ABC Company. We regret our service is currently limited to serving Chinese speaking customers in America . We hope in the future that we can expand our service to English-speaking customers in the US as well."
3. "Thank you for calling World Trade! We can only serve Chinese-speaking customers at this moment. Sorry for the inconvenience caused."
4. "Thank you for calling ABC Company! All our representatives are currently busy. Please leave a message after the beep and our representative will return your call shortly."
5. "Thank you for calling ABC Company! Our office hours are from 9 am to 6 pm. Please leave a message and our representative will return your call shortly."
6. "Thank you for calling ABC Company. We are unable to take your call at this moment, please leave a message with your name and telephone number and we will return your call.
11. What happens if I want to terminate the subscription in advance?
Email and inform us of your date of cancellation. However, there will be no reimbursement for the initial subscription.
